Testimonials
Dear Mr. Fiorvante,
Recently, PCI was called upon by our insurance company, Metropolitan, to service our house due to a oil burner “puff-back.”
I just want to share my thoughts with you, commending your company for a thorough job, professionally completed. The staff that occupied my house made me feel comfortable about their presence, and completed their tasks in a very efficient manner.
Metropolitan made a good choice when they choose PCI. Thank you.
Sincerely,
Barbara – Nesconset
Dear Sir,
We had to write this note to let you know how thrilled we were with the work and everyone involved in restoring our home after extensive water and smoke damage.
Steve Garms, our adjuster, immediately sent a cleaning crew from PCI Services, planted us safely in a hotel and showed nothing but understanding while assessing the damage. He was fair and expedient in taking care of our loss. Steve also suggested that PCI Services be used for the reconstruction phase. Taking his suggestion turned out to be the best decision we could have made. Tom Gentile of PCI Services went over precisely what the job would entail and every detail explained. He was professional, knowledgeable and helped us out in every way possible and no question was left unanswered. Tom gave us complete confidence and assured us we would be happy with all aspects of this renovation. He was right. Tom put us in the capable hands of Bill Immel for the actual reconstruction work. Bill went way beyond what was expected, making sure we were happy and his input was invaluable. He was organized, on time and responsible. He took pride in everything he did. Bill and his crew were in my home for over two weeks and they made an overwhelming situation as stress free as possible. Because Bill always treated his crew with respect, they worked tirelessly for him and us, creating a professional yet easy environment to be in.
They succeeded in making my house into a beautiful home once again.
Sincerely,
Jean and Richard – Stony Brook
Hi Lou,
Hope you are well. I stopped by the house today to check on things and was “wowed” by the progress.
All I can say is that PCI is a fantastic company, in every sense. In particular, the people working for them are just great. I have high praises for them, and you, too!!! And I’m not done singing, so be prepared for my occasional emails belting out my praise for all of you.
And when it’s all said and done, let me know who to tell and where to send it. It is the least I could do to say thank you and express my sincerest appreciation.
Kind regards,
Blair – Suffolk County
Dear Mike,
Just a short note to let you know your crew did a superior job cleaning up my home this week. Both Andy and Scott worked above and beyond what I expected.
I felt comfortable enough to leave the crew on their own and not have to watch over them, which made my life much easier.
Although I hope never to need your services again, should some problem arise, be assured you will be the first to hear from me.
Sincerely,
Matt – Brooklyn
Dear Ms. Caputo,
I am writing this letter to express my satisfaction with the work performed on our home by the company PCI Services Inc. 701-8 Koehler Ave. Ronkonkoma, NY 11779. PCI contracts with Liberty Mutual to perform household repairs after water damage. I must say that at first, having experienced less than satisfactory results from other service companies hired by insurance companies who carried our past coverage, I was skeptical of any service company recommendation by an insurance company. However, I am very pleased to report that those initial feelings of doubt were quickly proven wrong.
PCI’s workers and representatives were professional, courteous, as well as friendly and considerate. Tom and Billy were very pleasant to deal with as well as businesslike and seemed to take pride in their company and its reputation. They were truthful, reasonable, and reliable. They began work when they said they would. The involvement of their company and Liberty Mutual’s handling of the claim the night of the water damage occurrence was a Godsend. Their workers were always on time and very hard workers who worked continuously throughout the day. They completed work each day in a timely fashion, without compromising the quality or quantity of the days work, so I would be able to make visiting hours at the hospital where my husband had been admitted for stress related medical problems just prior to their beginning the job. They arrived on time and were very careful with our home and our possessions. They left the premises as clean if not cleaner than when they arrived. The craftsmanship was excellent as well. I would like to commend you, your office and PCI on a job very well done. My husband Ronald and I are extremely pleased with the results.
Sincerely,
Ileana – Miller Place
Dear Jim,
I would like to take this opportunity to thank you and your staff for the outstanding workmanship that was performed to our bathroom.
The very first person that came into our home and everyone thereafter was excellent. Not only did they do a magnificent job, they were courteous, neat and extremely trust worthy.
My wife and I were very satisfied in choosing your company and were pleased with each individual and the expertise of their respective professions.
In closing we want to especially thank you for working with us and coordinating the entire project.
Sincerely,
Lorraine and Ronald – Deer Park
Dear Mr. Gentile,
I wanted to make you aware of my experience with PCI. I have been living in my current house for four years now, and have dealt with numerous plumbers, electricians and contractors and I also work in a field that deals with contractors and I have to say until now I have not had many good experiences.
Here is my story:
In the middle of the night my kitchen fell down for unknown reasons, the next day I contacted my insurance company and the referred me to Kevin Frey of Kemper. Kevin immediately responded and soon after I met Ken of your office two professional gentlemen. After some consideration I decided to use PCI to restore my kitchen.
At this point I was introduced to Billy. From the first time we met I was confident I made the right choice. I don’t know where to start. Billy met us with cabinet companies, granite and tile companies Saturdays, evenings and answered so many phone calls I had him in my speed dial and all with a smile. He helped us make selections and had incredible ideas.
Now the job begins, each day Bill and his crew were there the same time, worked diligently to get the job done. I have never experienced such professionalism and attention to detail as I have with Bill. Also, an electrician and plumber were brought in and both did a spectacular job.
I hope you have an opportunity to view the pictures and see the work Billy has done, not to mention in the beginning of the job everything was carefully covered and at the end of the day I never would have known work was done in my house. His design was gorgeous and the colors he helped us coordinate were perfect. Billy is an asset to your company and very dedicated. I would highly recommend him to friends and colleagues. Please understand this is a brief description of what Billy has done. He has done too much to mention it all.
Thank you for providing such great service; I can fully understand why Kevin Frey would use your company.
Sincerely,
Donna – Melville
Dear Joe,
The new year seems to have brought about several changes already. The transferring of the Long Island property examiners desk from this district office to our home office is one of those changes.
If there is one thing that I have learned in this business, is that the more things change, the more they remain the same.
Certainly, I will have no more direct contact with you or your adjusters, but you will continue to provide your services to a different person at a different location.
The fact that PCI Services remains in the loop is a statement of satisfaction from The Blue Ridge Insurance Company.
I would like to take this opportunity to thank you and all of your staff for the outstanding services they have provided during this project.
From the onset of the claim, to its conclusion, our policyholders have been treated with the utmost professionalism. I have had the opportunity to re-inspect your damage appraisals and have always found them to be well within company standards. Having reviewed a multitude of your reports and being in contact with your adjusters on a daily basis, I can state without reservation that your staff has an excellent knowledge of claims handling and policy interpretation.
This letter could go on for pages but I will avoid defining quality work too closely in fear of omitting a specific party or concern. The fact that your entire staff has performed professionally is a tribute to your efforts. I do appreciate all that you have done for me.
Sincerely,
Anthony F. Material Damage Specialist Property Examiner Blue Ridge Insurance Company
Dear Mr. Banuchi,
I do not remember ever having a claim, but I have constantly heard stories of people complaining of “dealing with insurance companies” and “contractors who deal with the insurance companies” At this point, I can say that I was very pleased to be dealing with you. You showed me that extra service by coming over personally to assess the damage. You arranged for a contractor who was familiar with the type of problem and showed it in his dealing with me Office down time was minimal. I lost two days of seeing patients initially and would have been able to see emergency patients if necessary. While you were in the office, you heard some patients complain but they were assured that everything was under control. Thanks to your contractor, Joe Gentile, everything went smoothly. He arranged time with me and always showed up. He constantly telephoned. After the emergency portion of the repair, we arranged the days for the fixing up at minimal inconvenience for me each day, the office was left “in working shape” and I was very pleased with his firms work. He let me know what extra costs would be in advance, i.e. what he was responsible for, what I was responsible for. If there was a delay, I was prepared for it. I have dealt with contractors before, but Joe is on the top of the list. Thanks for your recommending him. Thanks for your taking care of the problem. I was very pleased with your company.
Sincerely,
Dr. David L. – Plainview
Gentlemen,
The purpose of this letter is to commend your company for hiring PCI Restoration Services to help your policy holders in their time of need.
I had, as you know, foundation and pipe leaks in my home in February of this year. We were beside ourselves because no plumbers, and I mean experienced plumbers, could not figure out where the problem was or how to fix it. We had no heat, no water and a blizzard on the way!
After calling Liberty Mutual we were very quickly contacted by Ken Wilson from PCI, who was very efficient and caring, and said he had a plumber who would be able to fmd the problem. We said fine, not really believing him, after having two other plumbers in our home, that this one would be able to figure it out. Well along came George Cavanagh and in a very short time, figured out the problem and he was back in a day (after giving us heat & limited water) and he and his great crew started their work. They were neat, polite, knew what they were doing and very sympathetic to our problems. They gave us the option of re-routing the pipes in the ceilings instead of destroying a lot of flooring looking for yet a second leak. After checking with both my husband and I, he went ahead & did the re-routing job. They took care not to ruin anything or break up my new ceramic floor, and tried to keep the dust down to a minimum. They fixed the problem, checked back numerous times and were there in a minute if we had any other problems. Fantastic, professional, knowledgeable workers and really nice people.
Monique Caputo, the very competent Loss specialist, was at our home in a flash to check on everything and give us an advance on our claim so we could get the carpeting taken care of as soon as we wanted to. Lovely lady.
Then the construction people came Bill Immel, and his crew (Billy Sexton & Kevin Rivers) to repair the extensive damage in the ceilings, walls etc. Once again, great workers, fast, neat and very accommodating. They did a beautiful job and you would never know that there was any damage in my home after they were done.
I can’t say enough about ALL these workers. Kudos to them, they all deserve a bonus!!!!!!!
THANK YOU ONE AND ALL!!!
I highly recommend Liberty Mutual to anyone who needs homeowners insurance!!
Sincerely yours,
Mr & Mrs. William – Coram
Dear Bill,
I have been wanting to write to you and PCI for some time now. I want to thank you for such an outstanding job – WELL DONE. PCI services were truly a blessing after our March flood.
From the very first phone call to PCI requesting help, after water flooded my home for several hours, to the final touches, you were fantastic. Your professionalism, workmanship, and handling of my claim from start to finish were a true credit to PCI and Metropolitan Insurance. I am so happy they referred us to you. Your men came in and picked up the water soaked flooring, dried out the house, and then repaired and replaced all the damaged areas. The carpenters, Bill and Mike, were just great and a true credit to your company. Their work was outstanding. Even when I came out to Bohemia to pick out flooring, PCI went over and above. I locked my keys in the car and PCI had a locksmith retrieve my keys. Everything you did was above and beyond expectations.
PCI offers a service that is truly outstanding. Our every concern and request was handled with great care. Thank you for being there for us and thanks again for a GREAT JOB!
Sincerely,
Mary Anne and Charles – Long Island
To Whom It May Concern,
We would like to say “Thank You” for sending such a pleasant repair crew to our co-op apartment to do the necessary repairs in our kitchen due to an inoperable and leaking hot water heater.
The crew, under the leadership of Project Manager, William Immel, from PCI Services, were extremely courteous and pleasant and performed excellent repairs in our kitchen. Everyone who has visited us and has seen the work has remarked that we now have a “brand-new kitchen”.
We would definitely recommend PCI Services for anyone who needs repair work done.
Again, Thank You, for using this company for your repair work.
Sincerely,
Robert and Mary Lou – Coram
Dear Paul,
Just a note to tell you how much of a pleasure it was to deal with you and PCI. About a month ago we had a very unfortunate flood. The damage was very evident. You moved into action and seemed to make things go easily and basically hassle free.
I want to commend you for your professionalism and hands-on service.
Much appreciation,
Joseph – Brooklyn
Dear Mr. Gentile,
Recently, due to a flood in our home, we required the services provided by your firm. All of the people sent by your firm to provide those services were good craftsmen, and we were very pleased with the way in which they handled their tasks.
Two of your employees do deserve special mention for the extra effort and expertise they demonstrate. Bill Immel went out of his way to accommodate us with answers to all of our questions and, in addition, gave us many helpful ideas and recommendations for improving our home. He presents himself most professionally.
Bill Sexton, too, handles himself most professionally, works meticulously, and the work result is exceptional.
Please extend to them both our thanks, again, for a job very well done. We truly appreciate it.
Sincerely,
Russell & Marcia – Muttontown
Dear Mr. Gentile,
This letter is in appreciation of the excellent services you provided our corporation. The repairs you made for us on such short notice is highly commendable. It was extremely important to get back in operation as quickly as possible.
I again wish to thank you personally and also give my thanks to your very friendly and efficient staff.
My very best wishes,
Luthar K. Pres. LDC Enviro Corp.
Dear Joe,
I wanted to take the opportunity to thank you and especially your brother for the very professional and courteous manner in which your firm handled itself.
The clean-up was quick and efficient and please use my name as a future reference, if needed.
Very truly yours,
Francis F. President/Bonding Department Meeker Sharkey Insurance
Dear Joe and Mike,
In these times when quality service is hard to find we thought we should take some time to tell you how much we appreciate the fact that you both take your profession so seriously.
We had such a disastrous boiler puff back that I thought my house would never look the same. Well, after your crews were done it looked so much better!! Thank goodness we have such a reputable insurance company and one that works in such a way that the customer is at a minimal amount of discomfort When the adjuster explained to me that they would have you call me I wasn’t sure that this system would work out satisfactorily to me and my husband. I had never used a company that provided all the necessary employees to complete all the varied jobs that needed to be done. From the very beginning I was pleasantly surprised! Joe, you were the most courteous gentleman I have dealt with in a long time. Your thorough evaluation of the damage and explanation of how you and Mike would handle all the details was such a joy. I was upset enough and it was a relief to have someone come in and decide what had to be done and then make sure it was carried out.
Andy and his cleaning crew were top notch. I was so impressed with how they tore this house apart and thoroughly cleaned each item so carefully. They even painstakingly cleaned individual crystal pieces etc., in my hutch and knick knacks on my daughter’s’ dresser, things which were covered in soot. I couldn’t believe there was soot in my kitchen drawers, they cleaned it. They even knew to clean the fans on the refrigerator, etc. so the soot wouldn’t be circulated around the house again. I was impressed!!
Mike, Andy and their crew did a wonderful job painting and papering. We were very pleased with the careful attention they gave to all detail.
Billy and his carpet crew did a superb job installing the new carpets. I was very happy with the choice and quality of the carpet samples you have in your office. It was nice to be able to come right there and discuss options with you and know that you would take care of everything else.
Mike, you are the best! You were so terrific about coming around to make sure everything was running smoothly and that the job was being done right. You were always so polite and patient when I had a hard time making decisions and your input was greatly appreciated.
In all we can’t say enough about PCI. We would highly recommend you to anyone who is looking for quality and professional service and just plain courtesy.
Sincerely,
Laurie and Vincent – Long Island
Letter of Appreciation
This letter is to thank PCI Services, Inc. and their crew for an outstanding planning and construction work performed to repair the damaged wall.
The project began on time, workers were on the job every day on time, all work was completed within the agreed upon time frame, and all work was completed outstandingly.
Many special thanks to Tom Gentile for his expertise in handling unknown surprises and his dedication to complete the work with quality service.
We will definitely contract with PCI Services, Inc. again in the future for any types of construction work…with confidence.
Sincerely,
Jay Y., President. Laurelton Hand Car Wash
Dear Paul,
My wife and I would like to extend our gratitude for the wonderful service PCI Services extended to us during the very trying period following the flood and ceiling collapse at our apartment at 312 East 81st Street in Manhattan this fall.
You and your crew were prompt, efficient and very helpful every step of the way! We were truly impressed with the pleasant way everything was taken care of. You made our lives so much easier than they otherwise might have been.
Thank you! Thank you!
We hope you and your colleagues, and your families, enjoy a wonderful holiday and a happy and safe new year.
Respectfully,
Lawrence – Queens
To Whom It May Concern,
On January 23, 1997 the China Institute suffered significant water damage as a result of a broken water pipe. Our water damage problems were compounded by the fact that we were also in the final stages of preparing for the opening of a new exhibit in our gallery.
The purpose of my writing is to let you know that the team from PCI Services did a great job of restoration in a very timely manner, but more importantly they did it with extreme courtesy and minimal disruption to our staff and visitors to the Institute.
We hope that the Institute does not experience any future disasters, but if it would, there is comfort in knowing that a company like PCI can make a bad situation much easier to get through.
John D. Controller China Institute of America
Dear Mr. Sharkey,
It is with sincere appreciation we write this letter regarding our recent claim (ALD43916RD). There were so many people involved, all of whom worked their hardest and did their very best to help us and “take care of us” in order to bring this very difficult (and, for us, frightening) situation to an amazing close.
From the very beginning, MetLife was right there for us, and the “taking care of us”, and everything else, began from day one, starting with Sean Drake the agent in charge of the claim.
PCI, all their people, and the outside companies they called upon, worked their hardest and all did above and beyond to make sure we were happy and satisfied. The men who “ran the job,” Tom, Andy and Billy were, and are, outstanding both as people and as craftsmen.
To say we are satisfied is putting it mildly. To say we are very happy is getting closer. To say we are ecstatic is right on target.
Many, many thanks for all you did. Please let the “powers that be” know how wonderful Sean, and PCI, et al are and how pleased and grateful we are with them and with you.
Sincerely,
Barbara and Don – Greenlawn
Dear Judy,
Very often people are quick to write letters of complaints but unfortunately we don’t write as quickly when we have to compliment someone. On May 23rd, I called Metropolitan because my kitchen ceiling collapsed and I was in a panic. You were very helpful in getting someone to my home almost immediately.
The restoration company that you sent, PCI, was wonderful. They came right away to inspect the premises and take care of the situation.
I want you to know how pleased I was with PCI. Today we find many contractors who are incompetent, this is not the case with PCI. They are reliable, honest and their staff is very professional. It has been a pleasure dealing with them.
It has also been a pleasure dealing with Metropolitan.
Sincerely,
Ann – New Hyde Park